Returns and Refunds Policy
If your item arrived damaged or defective, please do not return it. Contact customer service immediately at [email protected] or call .
We accept returns on all unused products in original packaging up to 30 days after order placement.
How to Submit a Return
- Sign in to your Grid Smoke account
- Navigate to the Return Portal and verify your email
- Select the order and items to return
- Review and submit your return request
- Print shipping label and drop off at post office
Credit card refunds can be arranged after your return is received and inspected. Contact us at [email protected] to request a refund.
Contact Information
- Email: [email protected]
- Phone:
- Address: